PRIVACY POLICY

Kuruvikal Delivery App

Effective Date: 14.06.2026

Kuruvikal Delivery (“we”, “our”, “us”) is owned and operated by Kuruvi Q Commerce Private Limited, India.

This Privacy Policy describes how we collect, use, disclose, and safeguard information of delivery partners (“you”).

1. Scope

This policy applies to:

Kuruvival Delivery mobile application

Related services for delivery partners

2. Information We Collect

2.1 Personal Information

Full name

Phone number

Email address

Residential address

Profile photo (optional)

Government ID (for verification)

2.2 Financial Information

Bank account details

UPI ID

Transaction and payout history

Payments are processed via secure third-party providers

2.3 Location Data (CRITICAL – Play Store compliance)

We collect:

Precise location (GPS)

Background location (only during active deliveries)

Used for:

Order assignment

Navigation

Live tracking

Fraud prevention

Location tracking is mandatory for service functionality

2.4 Device & Technical Data

Device model, OS version

IP address

App version

Crash logs and diagnostics

2.5 Usage & Performance Data

Orders accepted/completed

App interaction behavior

Performance metrics

3. How We Use Your Information

We use data to:

Provide and operate delivery services

Assign orders and optimize routes

Enable real-time tracking

Process earnings and payouts

Provide support and notifications

Improve app functionality

Detect fraud and ensure platform safety

4. Legal Basis (India DPDP Compliance)

We process your data based on:

Your consent

Performance of service (delivery operations)

Legal obligations

5. Data Sharing & Disclosure

We do NOT sell your data.

We may share with:

a. Customers Name and phone number (for delivery coordination)

b. Service Providers Payment processors Cloud hosting

Analytics providers

c. Authorities

If required by law or government request

6. Data Retention

We retain data:

While your account is active

As required by financial/legal regulations

7. Your Rights

Under applicable law, you may:

Access your data

Request correction

Request deletion (subject to legal retention)

Withdraw consent (may affect app usage)

8. Permissions Required

The app may request:

Location (Foreground + Background)

Phone (to call customers)

Camera (for document upload)

Storage (for documents/media)

9. Security Measures

We implement:

Encryption (where applicable)

Secure servers

Restricted access

10. Children’s Privacy

This app is not intended for individuals under 18 years.

11. Cross-Border Data Transfer

Data may be processed on secure servers outside India with safeguards.

12. Updates to Policy

We may update this policy periodically.

13. Contact Information

Kuruvi Q Commerce Private Limited
📧 kuruviqcommerce@gmail.com
📞 +91 6383006869

TERMS & CONDITIONS

Kuruvival Delivery Partner App

Effective Date: 14.04.2026

1. Agreement

By accessing the app, you agree to these terms.

2. Nature of Relationship

You are:

An independent contractor

Not an employee, partner, or agent of Kuruvi

3. Eligibility

You must:

Be 18+

Have valid ID

Have a working smartphone

Have required vehicle (if applicable)

4. Partner Responsibilities

You agree to:

Deliver orders safely and on time

Maintain professional conduct

Follow traffic laws

Protect customer privacy

5. Order Handling

Accept/reject orders responsibly

Avoid unnecessary cancellations

Follow delivery instructions

6. Earnings & Payments

Earnings depend on:

Distance

Order type

Incentives

Payments:

Processed on weekly/daily cycles

Subject to verification

Kuruvi may revise pricing/incentives anytime

7. Incentives

Conditional on performance

Subject to change without prior notice

8. Prohibited Activities

Strictly prohibited:

Fake deliveries

Misuse of app

Sharing account

Harassment or misconduct

Theft/damage of goods

9. Suspension & Termination

We may suspend/terminate if:

Fraud suspected

Poor performance

Policy violations

10. Equipment Responsibility

You are responsible for:

Smartphone

Internet

Vehicle condition

11. Limitation of Liability

Kuruvi is not liable for:

Accidents

Injuries

Vehicle damage

Loss during delivery

12. Indemnity

You agree to indemnify Kuruvi against:

Claims arising from your actions

13. Governing Law

Applicable law: India
Jurisdiction: Tamil Nadu courts

14. Dispute Resolution

Disputes will be resolved through:

Mutual discussion

Legal process if required

15. Updates

Terms may be updated anytime.

16. Contact

Kuruvi Q Commerce Private Limited
📧kuruviqcommerce@gmail.com